Non Stock Items

When an item is unavailable we will contact you with a realistic estimated time of delivery, and give you the option of cancellation and refund.

Order Tracking

You can check the current status of your order at any time. We welcome your feedback and during working hours endeavor to answer enquiries within one hour.

Privacy Policy

Chrome Cruisers Ltd. understands the value of your privacy, and will therefore only use the information you give us to process your order and provide a quick and convenient service to you in the future (in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018). We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals. All personal details are stored securely. All Internet transactions are handled by PayPal, we do not store nor have access to your card information.

What information do we need to process an order?

For us to process your order, we / Pay Pal will need to obtain:

  • • Name
  • • E-mail Address
  • • Address
  • • Credit Card Number and Expiry Date
  • • IP Address
  • • Phone Number

How are your personal details kept secure?

When you type in credit card information onto the ShopTo.Net website our secure PAYMENT SERVICE PROVIDER PAY PAL (www.paypal.com) ensures all details are encrypted at your browser before they are sent to us.

Use of personal information

We use the information you provide for the following purposes:

  • • To send status of your order or enquiry
  • • To send newsletters and details of offers and promotions which will be of interest
  • • To improve the design and content of the website
  • • To perform other general marketing and promotional activities focused on our products and services

Your Consent

When you register at www.chromecruisers.co.uk you will be submitting information giving us the consent to collect and use this information by Chrome Cruisers Ltd and it's Service Provider (if any), however you will be able to unsubscribe at any time. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you want

If there are any features that you would like to see available on this site let us know using the message system via the contact centre in your account.

 

Our Address:

Chrome Cruisers Ltd.
1428 Wimborne Road
Bournemouth
Dorset,
BH10 7AS
Tel: +44 (0)1202 922970

 

Copyright Information

All content on this site is protected under the UK and international copyright laws. No part of this site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by Chrome Cruisers Ltd. This site is provided as a shopping resource by Chrome Cruisers Ltd.. The site is provided on an "as is" basis. ShopTo.Net makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Chrome Cruisers Ltd. will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it. We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time.

Credit/Charge Card Details

We do not store credit card details.

We operate a secure encrypted site where necessary, all Internet transactions are handled by PayPal, we do not store nor have access to your card information.

Shipment

  1. Packages are generally dispatched within 1 - 2 days after receipt of payment and are shipped via Royal Mail / Parcelforce or UPS with tracking.

  2. Our shipping company DPD will provide you with a link to track your package online.

  3. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

  4. Boxes are amply sized and your items are well-protected.

  5. We take great care packing to ensure safe shipment to you.

  6. All delivery days are based on standard working days from Monday - Friday.

  7. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional P&P charges

Returns

  • We will either refund or replace an item if it is found to be faulty, or otherwise damaged through postage. ( Please inform us immediately of this) .
  • Refunds or new replacement products will only be issued when we receive the original goods purchased.
  • Refunds or replacement will be sent within 7 days of receiving the goods returned. (Usually 1-2 days). Further: If you are not happy with an item due to cosmetic reasons (ie .item is not faulty etc) we are happy to exchange or refund for you within 14 days of purchase so long as product is not damaged and is returned in original packaging. It must be fit for resale (ie no scratches etc.). Return postal charges and postage of the replacement item are at the cost of the customer.

Bike Selection

Parts on our website are supplied assuming original European bike specification except where explicitly stated otherwise. If your bike has any alterations we cannot be held responsible for errors.

Installation

All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevant tools and test equipment necessary to facilitate fitting and confirmation of correct operation.

  • We will not be liable for any fault in any Goods to the extent permitted by law where that fault is the result of:

    • (a) fair wear and tear arising from the use of the Goods or wilful damage to the Goods after delivery of them to you or for any damage caused by your negligence;

    • (b) your failure to comply with our or the Goods' manufacturer's reasonable instructions supplied or included with the Goods as to storage, installation, commissioning, use or maintenance; or

    • (c) you repairing or altering the Goods without our prior written consent,

  • or if you use those Goods having notified us of the fault in them.

  • 8.7 It is your responsibility to check that the Goods that you receive from us are:

    • (a) the item(s) that you ordered; and

    • (b) that there is no obvious fault with the Goods,

  • and, as such, we are not responsible for any costs incurred by you in respect of any fitment or incorporation of any Goods into anything after delivery of them to you should you fail to fulfil your obligations under this clause in respect of those Goods. However, nothing in this clause 8.7 shall limit your legal rights in relation to Goods we have provided to you that are faulty or mis-described.


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